Ten moves to turn uncertainty into advantage.

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Contents/Moves

1. Personalize for a segment of one.
2. Reduce channel friction.
3. Leverage data to address customer pain points.
4. Progressively modernize your core.
5. Stay ahead of regulatory expectations, with no regrets.
6. Stand guard together.
7. Partner for speed and access.
8. Win the small business customer.
9. Evolve operations to fund growth.
10. Cultivate talent beyond the banking bubble.